Managed Remote Infrastructure Management

Remote Infrastructure Management (RIM)

For Network Management, Server Management, Storage Management, Workstation Management, Application Support, Database Management and Security Management

We take MaaS (Monitoring-as-a-Service) to the highest level with our RIMaaS (Remote Infrastructure Management). With RIMaaS from Digital Infotech, we allow you to rest easy, knowing that your IT infrastructure is running smoothly across the entire board. By utilizing a solid foundation, 24×7 monitoring, and a tiered support escalation process – you can move on to your next IT project without worrying about the last.

Our Process

01

Onsite Coordination

Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye Support.

02

Remote Monitoring

Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting.

03

Level 1 Support

Incident Management, Service Desk For Escalations, Knowledge Repository.

04

Level 2 & Level 3 Support

Problem Management, Change Management, Performance Management.