OEM/ODM FIELD SERVICE SOLUTIONS
Maintenance For OEM & ODM Equipment
Digital Infotech serves OEM clients with a full host of services and global capabilities – these services can be used in conjunction with one another in order to create a total Turnkey Solution for your organization. Our OEM clients require top quality support services because end-users look to them for high quality products and have grown to expect the same of their support. Digital Infotech provides OEM’s with the ability to offer the highest quality customer-support without the need for costly investments to infrastructure in regions where demand may be temporary. With a Turnkey Field Service Solution from Digital Infotech – OEM organizations can provide agile services throughout the entire supply chain from pre-manufacturing to post deployment support.
24/7 COMMAND CENTER
Helpdesk & On-Demand IT Smart Hands
Responsive and agile 24/7 customer service helpdesk manages ticket case management and dispatching of both technical and logistics services globally. On-Demand Smart Hands technicians are available in local regions to perform on-site tasks independently or in conjunction with Level 2 support techs.
GLOBAL LOGISTICS & Export Compliance Management
Complete “End to End” export and distribution services in 180+ countries. Customized customs brokerage, Importer of Records (IOR) representation, predictable delivery SLA and live tracking for over 400 cities.